Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.
Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.
Mar 29, 2019 How to Start Your Mac in Safe Mode. This wikiHow teaches you how to restart your Mac into Safe Mode. Safe Mode is a diagnostic tool that disables non-essential programs and services on your Mac, thus allowing you to remove troublesome. If you plan to share the document with people who use an earlier version of Word, you might want to work in compatibility mode and leave the document in its current file format. This is because other people may be unable to edit parts of a document that you create by using new or improved features in Word for Mac 2011 and Word 2016 for Mac. Sep 06, 2017 To open any Office application in Safe Mode, press the Ctrl key and hold it down while you launch the program’s shortcut. For example, to launch Word in Safe Mode, you’ll need to locate the Word shortcut in your Start menu, on your taskbar, or on your desktop. Safe Mode in Word 2016 works similarly to Startup mode and may provide an answer to a problem you’re experiencing in Word. The difference is that Word starts without add-ons, modifications, or custom settings. What you get is the “raw” version of Word with no frills. Follow these steps to start Word in Safe Mode.
How to use safe mode
- Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
- Release the key when you see the login window. ”Safe Boot” should appear in the upper-right corner.
- Log in to your Mac.
If the issue continues in safe mode
If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.
If the issue doesn't continue in safe mode
If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.
If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.
If updating your software doesn't help, try any of these solutions:
- Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.
If you still need help, please contact Apple Support.
Learn more
Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Boot Mac In Safe Mode
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
- Quit all applications.
- On the File menu, click New Folder.A new folder is created on the desktop. The folder will be called 'New Folder.'
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Application Support, and then open Microsoft.
- Open Office 2011 AutoRecovery.
- On the Edit menu, click Select All.
- Drag all files into 'New Folder' on the desktop.The AutoRecovery folder should be empty.
- Open Excel for Mac 2011 and try to save a file.If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
- Quit all applications.
- On the File menu, click New Folder.A new folder is created on the desktop. The folder will be called 'New Folder.'
- On the Go menu, click Documents.
- Open Microsoft User Data, and then open Office 2011 AutoRecovery.
- On the Edit menu, click Select All.
- Drag all files into 'New Folder' on the desktop.The AutoRecovery folder should be empty.
- Open Excel for Mac 2011 and try to save a file.If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
- Quit all Microsoft Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Preferences.
- Look for a file that is named com.microsoft.Word.plist.
- If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
- If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
- Quit all Office for Mac applications.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Preferences, and then open Microsoft.
- Locate the file that is named com.microsoft.Word.prefs.plist.
- Move the file to the desktop.
- Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
- On the Go menu, click Home.
- Open Library.NoteThe Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
- Open Application Support, and then open Microsoft.
- Open Office, and then open User Templates.
- Locate the file that is named Normal, and then move the file to the desktop.
- Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Open Word In Safe Mode On Mac
![Mode Mode](/uploads/1/2/6/2/126206097/528621703.png)
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.